Events Assistant ref: IMechE2022A49
Employer: Institution Of Mechanical Engineers
Location: London, UK
Salary: c£24,000pa depending on experience
Contract: Permanent
Live On Site Until: 17 February 2022 11:59PM
Applications Close: 17 February 2022
Start Date: ASAP
Job Details
Events Assistant
London, SW1

About Us

With over 115,000 members in 140 countries, the Institution of Mechanical Engineers (IMechE) has been at the heart of the mechanical engineering profession since 1847.

We strive to improve the world through engineering by developing engineers, promoting engineering, informing opinion and encouraging innovation.

We are now seeking an Events Assistant to join our team at One Birdcage Walk, one of London’s most beautiful Victorian buildings and the home of IMechE.

The Role

As an Events Assistant, you will act as the first point of contact for all event enquiries and will be responsible for the entire customer journey from booking to after-event customer care.

Managing events enquiries via email and telephone, you will convert enquiries into delegate bookings, driving multiple and group bookings across the Institution’s events, ensuring the customer experience is smooth.

Providing administrative support for the Events Team, you will raise invoices and purchase orders, as well as entering new bookings into the customer database.

Your role will also involve:

- Maintaining a pipeline of potential delegate sales
- Completing financial reconciliations and generating monthly reports
- Calling past delegates to inform them about current events and discounts available

About You

To be considered as an Events Assistant, you will need:

- Experience working in a customer-facing and/or administrative role
- Experience of utilising and navigating multiple applications/tools and databases
- Good quantitative and qualitative data reporting skills
- Excellent communication skills
- A professional and respectful telephone manner
- Excellent prioritisation, organisation and time management skills
- The ability to work as part of a team
- Proficiency in IT, including MS Office

Telephone sales experience would be beneficial to your application, as would experience using customer relationship management (CRM) software, such as Salesforce.

The Benefits

- Salary of c£24,000 per annum
- 26 days’ holiday per annum plus Bank Holidays
- An extra day off for your birthday
- Benefits including stakeholder pension scheme, life assurance and private health cover
- Continuous training and career development
- A range of wellbeing benefits to encourage a healthy work-life balance

If you have administration experience or experience working in a customer-facing role, this is a brilliant opportunity to join our incredible organisation and develop your skills and career.

Your excellent customer service skills will ensure our customers enjoy a smooth and supported journey and will return to events in the future.

We are Investor in People accredited, thus, we prioritise your professional development and offer a multitude of fantastic training opportunities, meaning we will empower you today and in the future.

So, if this sounds ideal, don’t hesitate, apply today!

Thank you for your interest in this post. We look forward to receiving your application.

We regret that we are unable to reply to each applicant; therefore, if you do not hear from us within 28 days of the closing date for this post you should assume that you have been unsuccessful on this occasion.

Other organisations may call this role Events Officer, Events Co-ordinator, Events Customer Service Officer, Events Advisor, or Events Administrator.

Webrecruit and Institution of Mechanical Engineers are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to advance your career by helping us stage exceptional events as an Events Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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